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 A sticker displaying a unique ID and help-line number is placed on each printer. The printer's information is then recorded and tracked in our customized database.
Benefit: Contact numbers are clearly displayed for everyone to see and use. Our database tracks all pertinent printer information so we'll be ready when you call.
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 When a problem arises, end users simply place a call, give the printer's ID, and describe the situation.
Benefit: End users save time by dialing Printelligent directly. They also enjoy peace of mind knowing Printelligent has taken responsibility for the problem.
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2
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| 3 |
 A service call is then paged to our mobile technicians who respond within 2 hours.
Benefit: Expert technicians remedy problems quickly, minimizing the effects of printer downtime.
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 Meanwhile, end users return to their work, knowing the problem will be short-lived.
Benefit: Rather than wondering when the problem will be corrected, and who has responsibility, end users have a clear expectation.
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4
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| 5 |
 At regular intervals, page counts are collected and proactive maintenance performed.
Benefit: Preventative maintenance lessens the risk of costly downtime.
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 Printer use reports are then generated for the benefit of IT and management.
Benefit: Printer placement adjustments to maximize cost efficiencies can be made. Budgets can be allocated.
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6
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the end
result:
Reliable, hassle-free printing that enhances
the productivity of your entire office.
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