| SUPPORT PROGRAM FEATURES |
PERFECT SUPPORT™ |
ESSENTIAL SUPPORT™ |
| BRIEF DESCRIPTION |
Our most popular program. Comprehensive support with everything included but paper — for a simple Cost per page. |
All the benefits of Perfect Support, but service and repair are paid per-incident. |
OUTPUT-BASED
A simple cost per page protects your organization from underperforming supplies. |
YES |
YES |
PRIORITY 2-HOUR RESPONSE
The industry's fastest response to resolve problems quickly. |
YES |
YES |
PRINT REPORTS
Details about your printers' activity are at your fingertips. |
YES |
YES |
HELP-LINE
End users phone Printelligent directly, freeing IT of printer calls. |
YES |
YES |
CARTRIDGES/CONSUMABLES
Managed by Printelligent technicians, freeing time for more important activities. |
YES |
YES |
PREVENTATIVE MAINTENANCE
Regular maintenance minimizes
costly downtime. |
YES |
YES |
SERVICE AND REPAIR
Completed right the first time by expert technicians. |
YES |
Per-incident |
